HSMAI Europe 4th Annual Revenue Management Conference 6th February 2014 at Jumeirah Carlton Tower, 2 Cadogan Place, London SW1X 9PY
“Mind the Gap! – aligning revenue management across the customer journey”
Join HSMAI Europe for the day to uncover the impact of developments in search and metasearch, how to optimise opportunities on TripAdvisor’s Trip Connect, Google HotelFinder, Trivago, learn about the tactics to optimise revenue strategies along the customer funnel, and distribution technology to support this.
HSMAI Europe Announces keynote speaker, Innovation expert Bill Beckler (photo) – CEO of AllTheRooms.com as keynote for the 4th Annual Revenue Management conference.
Bill is the CEO of the new metasearch site AllTheRooms.com. He was previously the Director of Innovation at lastminute.com, where he went by the nickname “The General.” He is an expert on hotel strategy and market share dynamics and an accomplished public speaker sought after for his controversial and provoking ideas on innovation, marketing, travel, and analytics. Bill brings to the conference an enviable depth of knowledge of the online travel space, coupled with controversial and provoking ideas on innovation, marketing, travel, and analytics. Bill will address the conference with his thoughts on what revenue managers need to be doing to build power and competently address today’s challenges in managing the online travel space.
|08.30 – 09.00||Arrival & Registration and conference orientation Ally Dombey, Managing Director Revenue by Design|
|09.00 – 09.10||Welcoming Address Heiko Siebert – Head of the HSMAI Europe Revenue Management Advisory Board|
|09.10 – 09.15||A word from our headline sponsor Infor and an introduction to our Keynote Speaker|
|09.15 – 10.00||“How Revenue Managers Will Build Power to Protect Hotels from the New Threats”William Beckler CEO Alltherooms.com|
|10.00 – 11.00||Metasearch – online travel game changer, or a new step in customer ownership?”We explore the role that Metasearch sites from Google, TripAdvisor, Trivago, and many others are playing in online travel and how this will impact share shift between hotels and new types of short term accommodation, customer acquisition, customer ownership and future revenue strategies. Representatives from the major metasearch players discuss the future challenges and opportunitiesNigel Huddlestone – Industry Head, Travel at GoogleMaud Larpent, Head of Direct Connect Development, TripAdvisor, Daniel Holl, Global Hotel Relations TrivagoModerated by Uli Kastner CEO MyHotelShop.de|
|11.00 – 11.30||Coffee Break and networking|
|Roundtable DiscussionsConcurrent sessions exploring revenue management across the customer journey – owned, paid for, word of mouth and social media|
|11.30 – 12.00||Roundtable discussions Session 1Choose from|
|Option 1||Revenue Management “best practices” are killing hotel profitabilityPatrick Bosworth Co-Founder, CEO Duetto|
|Option 2||Using online reputation analytics and your direct customer survey data to improve guest satisfaction and maximise revenue.RJ Friedlander, CEO ReviewPro|
|Option 3||Keeping your share of the customer value chain through optimising revenues across multiple customer touch points.Niels Mekenkamp, Director Hospitality Presales EMEA, Infor EZRMS|
|Option 4||Beyond market segments – optimising customer demand in different buying modesNeil Corr Senior Consultant IDeaS Revenue Solutions.|
|Option 5||Increase customer visibility by improving your OTA and metasearch positioningAdriaan Coppens, CEO and co-founder, OTA Insight.|
|Option 6||New performance benchmarks to support better customer insightTony Oliveira, Business Development Manager, HotStats|
|Option 7||Data insights to optimise conversion through the hotel web siteJanel Clark, Revenue Director, Avvio|
|Option 8||Operational implications of managing the digital and revenue spacePaul King Director, Revenue Management EMEA, Sabre Hospitality Solutions|
|Note – presentations from Roundtables that you are unable to attend will be available for download after the event|
|12.00 – 12.30||Roundtable discussions Session 2 – choose your second option of four|
|12.30 – 13.30||Lunch and networking|
|13.30 – 14.00||Roundtable discussions Session 3 – choose your third option of four|
|14.00 – 14.30||Roundtable discussions Session 4 – choose your fourth option of four|
|14.30 – 15.20||Tackling revenue management across paid for, owned and word of mouth media. Senior revenue managers from around Europe discuss the issuesChinmai Sharma, Vice President Revenue Management and Distribution, Louvre Hotels GroupPhilip Gardner – Director, Revenue Management – Continental Europe
Dan Morley – Head of Digital Best Western GB, Best Western
Anabelle Beets – Corporate Revenue and Reservations Manager – Kempinski Hotels S.A.
Moderator Patrick Bosworth, CEO Duetto
|15.20 – 16.10||Networking break|
|16.10 – 17.00||Succession Planning – Building a successful pipeline of Revenue Managers. The results of the survey on succession planning for Revenue Managers together with commentary and new perspectives from Carl Oldsberg – Vice President Revenue Management and Distribution Nordic Choice Hotels, Cheryl Hawksworth, Sales Director UK and Ireland , IDeaS Revenue SolutionsHosted by Heiko Siebert Head of the HSMAI Europe Revenue Management Advisory Board|
|17.00 – 17.15||Update on the HSMAI Certified Revenue Manager Programme|
|17.15 – 17.30||Update on HSMAI membership and benefits in Europe & UK & closing remarks|
|17.30 – 19.30||Drinks reception in The Garden Rooms, Jumeirah Carlton Tower, Sponsored by SiteMinder|
After 24th January rates will increase to
- HSMAI Members €250
- Non Members €350
CANCELLATION POLICY: Cancellations received three weeks prior to the conference will receive a full refund less a 75 Euro administrative fee. Cancellations received between three and one week out are entitled to a 50% refund. Cancellations received within one week will not be refunded. All cancellations must be received in writing.
For more information or questions please contact Benedicte Gilroy Bøgh at firstname.lastname@example.org.