Mind the Gap! – aligning revenue management across the customer journey

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Industry leaders and innovators gather to address issues hotels face in optimizing revenues across all customer-buying channels at the HSMAI Europe 4th Annual Revenue Management conference 

HSMAI Europe is delighted to announce a roster of high-level speakers at the 4th Annual Revenue Management conference, 6th February 2014, “Mind the Gap! – aligning revenue management across the customer journey”

Ingunn Hofseth President of HSMAI Europe said: “This conference is fast becoming an annual must-attend event for revenue managers, distribution and marketing executives from across Europe. It is testimony to the editorial direction of the HSMAI Europe Revenue Management Advisory Board that the conference is recognized by chief executives, and leaders from across the hospitality industry as the forum to discuss and resolve key issues facing the industry today”.

The following Chief Executives and industry leaders join conference keynote, Bill Beckler, CEO AllTheRooms.com and previous Innovation Director at Lastminute.com on the conference roster:

–      Nigel Huddlestone – Industry Head, Travel at Google

–      Maud Larpent, Head of Direct Connect Development, TripAdvisor,

–      Daniel Holl, Global Hotel Relations, Trivago

–      Uli Kastner CEO, MyHotelShop.de

–      Patrick Bosworth, CEO and co-founder, Duetto

–      RJ Friedlander, CEO and co-founder, ReviewPro

–      Chinmai Sharma – Vice President Revenue Management, Louvre Hotels

–      Carl Oldsberg – Vice President Revenue Management and Distribution Nordic Choice Hotels

–      Philip Gardner  – Director, Revenue Management – Continental Europe

–      Adriaan Coppens Managing Director, OTA Insight

In addition to plenary sessions, the conference offers an opportunity for delegates to engage with speakers in a highly interactive roundtable format unique to HSMAI Europe, facilitating a deeper understanding of the factors driving change, and enabling them to find answers specific to their own business.

Ally Dombey, conference producer said: “ This is the one opportunity to get one step ahead of the competition and be primed with issues that will impact day-to-day revenue management throughout 2014. Optimizing revenues across the different customer buying channels is an undoubted challenge for today’s revenue and commercial managers. This conference challenges the status quo of managing the customer buying process and provides delegates with practical solutions they can immediately apply to their own business”.

The conference takes place at the Jumeirah Carlton Tower, London February 6th 2014. For more information and to register visit the HSMAI Europe web site at: bit.ly/17TG4pC

Sign up here!

About HSMAI Europe
HSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927. HSMAI Europe is the European arm of the membership association. The association provides a forum where professionals within sales, marketing and leadership from the hospitality and travel industry meet for knowledge, inspiration, recognition and professional development, and where they can involve themselves through meeting with leaders, professionals and customers from across Europe. For more information, see www.hsmai.eu

The HSMAI Europe Revenue Management Advisory Board:

Christopher Cooper, Group Director of Revenue, Rocco Forte Hotels

Christian Boerger, Regional Director of RM EMEA, Mandarin Oriental Hotel Group

Les Asplen, Director of Revenue Management & Distribution, Best Western Great Britain

Thibaut Seillier, Regional Category Manager, ebookers – Orbitz Worldwide

Henning Möhn, Regional Commercial Director Nord, Steigenberger Hotels AG

Anabelle Beets, Corporate Manager Revenue & Reservations, Kempinski Hotels

Philip Lennartz, Director of Marketing, Althoff Hotels

Carl Oldsberg, VP Revenue & Distribution, Nordic Choice Hotels

Heiko Siebert, Managing Director, HSTC

About Bill Beckler (photo)

Bill is the CEO of the new metasearch site AllTheRooms.com. He was previously the Director of Innovation at lastminute.com, where he went by the nickname “The General.” He is an expert on hotel strategy and market share dynamics. He is an accomplished public speaker who is sought after for his controversial and provoking ideas on innovation, marketing, travel, and analytics. Further information: http://www.computerweekly.com/news/2240173183/Interview-Bill-Beckler-director-of-innovation-Lastminutecom