HSMAI Profile: Dr. Phil Klaus

Dr. Phil Klaus

Dr Philipp “Phil” Klaus is Professor of Customer Experience and Marketing Strategy, founder of Dr. Phil Klaus & Associates Consulting, and holds multiple visiting professorships around the globe.

Q: What does a day at work consist of for you?

A: Excitement.

Q: What’s the best part of your job?

A:  Having the opportunity to influence someone else’s life in a positive way on a daily base.

Q: Do you have anyone you’ve looked up to?

A:  My wife.

Q: Do you have any nice traditions at your office?

A: Yes, always taking out a moment to talk with your colleagues about everything but research.

Q: How long have you been a member of HSMAI?

A: I feel honored to be associated with HSMAI since being invited as a judge for the 2014 Europe Awards in January.

Q: What do you think is the best thing about HSMAI?

A: The constant drive for delivering the best services to their members.

Q: Are there any activities or projects you think HSMAI should start up?

A: If I have, I know that Ingunn will be excited to hear of them.

Q: Describe your perfect weekend.

A:  Being with my family in the mountains, close to a bikepark, of course.

Q: What is the title of the book about your life?

A: Question everything.

QWhat is your next travel-destination?

A: Going back home.

Q: Do you have any special hobbies?

A: Downhill/Freeride mountainbiking, and bungee jumping. 

Q: Thank you for your time. Do you have any personal comments?

A: Thank you for talking with me, and keep up the good work.


Foto: Dr. Phil Klaus