Dr. Phil Klaus
Dr Philipp “Phil” Klaus is Professor of Customer Experience and Marketing Strategy, founder of Dr. Phil Klaus & Associates Consulting, and holds multiple visiting professorships around the globe.
Q: What does a day at work consist of for you?
Q: What’s the best part of your job?
A: Having the opportunity to influence someone else’s life in a positive way on a daily base.
Q: Do you have anyone you’ve looked up to?
A: My wife.
Q: Do you have any nice traditions at your office?
A: Yes, always taking out a moment to talk with your colleagues about everything but research.
Q: How long have you been a member of HSMAI?
A: I feel honored to be associated with HSMAI since being invited as a judge for the 2014 Europe Awards in January.
Q: What do you think is the best thing about HSMAI?
A: The constant drive for delivering the best services to their members.
Q: Are there any activities or projects you think HSMAI should start up?
A: If I have, I know that Ingunn will be excited to hear of them.
Q: Describe your perfect weekend.
A: Being with my family in the mountains, close to a bikepark, of course.
Q: What is the title of the book about your life?
A: Question everything.
Q: What is your next travel-destination?
A: Going back home.
Q: Do you have any special hobbies?
A: Downhill/Freeride mountainbiking, and bungee jumping.
Q: Thank you for your time. Do you have any personal comments?
A: Thank you for talking with me, and keep up the good work.
Foto: Dr. Phil Klaus