Scandic Hotels Introduces IDeaS G3 RMS Across its Estate of European Hotels

IDeaS Revenue Solutions just announced that it has expanded its long-standing partnership with Scandic Hotels with the planned implementation of IDeaS flagship G3 Revenue Management System (IDeaS G3 RMS) across its estate of more than 200 properties, according to a freshly issued press release.

IDeaS’ technology will help Scandic futurecast demand for more than 40,000 rooms across seven European countries, creating tangible business results with advanced revenue management tools and expert resources.

“The hospitality sector is becoming increasingly sophisticated, so it’s important that we invest in technology like IDeaS that delivers a competitive advantage and business results. Maximising revenue remains one of our key strategies to drive growth and deliver even better shareholder returns,” says Jan Lundborg, Vice President of Revenue Management and Distribution for Scandic Hotels, adding: “Using IDeaS G3 RMS allows us to leverage its sophisticated futurecasting analytics, interactive dashboards and reporting tools to capture and analyse transactional data – and we can use those insights to make informed decisions for the future.”

Powered by advanced SAS Analytics and IDeaS’ nearly three decades of industry innovation, Scandic Hotels’ entire portfolio will utilise IDeaS automated revenue management tools to make more strategic decisions for its properties. IDeaS G3 RMS offers the industry’s most comprehensive pricing and inventory decisions, intuitive dashboards and reporting tools that deliver maximum revenue and occupancy impacts.

“Our partnership with Scandic exemplifies IDeaS’ commitment to revenue management excellence and innovation, and we are eager to see how our premier revenue management system will drive their business forward,” says Fabian Specht, EMEA managing director for IDeaS. “Hoteliers today are faced with a multitude of business challenges, and we believe our tools and industry expertise will serve up the actionable insights hotels need to make fully informed business decisions with confidence.”

Photo: Jan Lundborg, Vice President Revenue Management. Photo from Scandic Hotels.




HSMAI Region Europe Roadshow in Paris

HSMAI Region Europe Roadshow in Paris Wednesday 10 May

HSMAI Region Europe would like to invite you to join us for an evening of trends, innovation and networking in Paris from 4 PM to 7 PM on Wednesday 10 May. This afternoon event, followed by networking and snacks, is FREE for both HSMAI members and non members if you are working in the hotel and travel industry. Sign up today!

The event will be educational, and Peter O’Connor, Dean of Academic Programs at ESSEC Business School, will be the local speaker. The topic for his presentation is: Direct Website Bookings: The challenge of conversion.

For many years Peter has been a valued speaker in many of HSMAI’s events in Europe and we are glad he will join us in Paris as well.

Address:

AccorHotels Head Office
Tour Sequana
82, rue Henri Farman
92445 Issy-les-Moulineaux
France

Enter at the main entrance of the building, and go to the Auditorium. It is located directly behind the reception.

Preliminary programme for Paris

WHEN WHAT WHO

16:00 Welcome
ByHSMAI Region Europe.

16:20 Direct Website Bookings: The challenge of conversion.
Peter O’Connor, Professor of Information Systems, Dean of Academic Programs, Essec Business School.

16:50 Shifting revenue share from OTA to direct — Strategies to increase direct bookings
John Power, VP of EMEA Sales at Travel Tripper.

17:20 Pricing in the 21st century
Andre Kaufman, Regional Director of Business Development – EMEA, LodgIQ

17:50 Speaker(s) and all the partners on stage together for Q & A

18:15 Snacks and networking

There might be some changes to the programme.

HSMAI Europe, in partnership with Nor1, OTA Insight, Hotelchamp, Lodgiq, Travel Tripper and other partners will visit many of the European cities focusing on Digital Marketing, Distribution and Revenue Management. Our partners will various from city to city.

We will visit the following cities:

CITY WEEKDAY DATE

Paris Wednesday 10 May

Frankfurt – Pre-IMEX Monday 15 May

Barcelona Wednesday 31 May

Madrid Thursday 1 June

Helsinki Tuesday 6 June

Copenhagen Wednesday 7 June

Stockholm Thursday 8 June

London Tuesday 13 June

Dublin (breakfast meeting) Wednesday 14 June

Oslo Tuesday 20 June

Amsterdam Autumn

Brussels Autumn

Berlin Autumn

It is FREE to attend for people working in the hotel and travel industry.

Eventbrite - HSMAI Region Europe Roadshow 2017

If you are interested to participant but you are not working in the travel industry please contact Benedicte Gilroy Bøgh bgb@hsmai.no and she will contact you directly.

Our Partners in Paris:




HSMAI Region Europe Roadshow 2017

HSMAI Region Europe Roadshow

HSMAI Region Europe would like to invite you to join us for an evening of trends, innovation and networking. The Roadshow is an afternoon event followed by networking and drinks. Its FREE to attend for both HSMAI members and non members if you are working in the hotel and travel industry. Sign up today!

The event will be educational, and a local speaker with an interesting topic will be invited in each city. HSMAI Europe, in partnership with Nor1, OTA Insight, Hotelchamp, Lodgiq, Travel Tripper and other partners will visit many of the European cities focusing on Digital Marketing, Distribution and Revenue Management. Our partners will various from city to city.

We will start the Roadshow in Paris Wednesday May 10th (venue TBA) and Peter O’Connor, Dean of Academic Programs at ESSEC Business School, will be the local speaker. The topic for his presentation is: Direct Website Bookings: The challenge of conversion. 

For many years Peter has been a valued speaker in many of HSMAI’s events in Europe and we are glad he will join us in Paris as well.

 

 

Preliminary programme for the Roadshow:

  • 16:00: Welcome by HSMAI Region Europe
  • 16:20: Plenary session with local speaker
  • 16:50: Different roundtables held by our partners. It will be a repetition of the roundtable session, 20 minutes x 3 times. (Partners will various from city to city)
  • 18:00: Local speaker and all the partners on stage together for Q & A
  • 18:30: Wine, snacks and networking

 

We will visit the following cities:

CITY WEEKDAY DATE

Paris Wednesday 10 May

Frankfurt – Pre-IMEX Monday 15 May

Barcelona Wednesday 31 May

Madrid Thursday 1 June

Helsinki Tuesday 6 June

Copenhagen Wednesday 7 June

Stockholm Thursday 8 June

London Tuesday 13 June

Dublin (breakfast meeting) Wednesday 14 June

Oslo Tuesday 20 June

Amsterdam Autumn

Brussels Autumn

Berlin Autumn

It is FREE to attend for people working in the hotel and travel industry.

Eventbrite - HSMAI Region Europe Roadshow 2017

If you are interested to participant but you are not working in the travel industry please contact Benedicte Gilroy Bøgh bgb@hsmai.no and she will contact you directly.

 

Our Partners:




First Hire to NHR Hotel Project in Copenhagen

Nordic Hotels & Resorts have just announced the appointment of Susanne Barfoed, Director of Marketing & PR, as the first person to lead their upscale hotel project in Copenhagen, the conversion of the old Central Post Office to become a luxury hotel, according to a press release.

After a long international career in hospitality she brings a wealth of experience in all aspects of brand management, latest from Starwood Hotels & Resorts, where she oversaw the brand management in EAME, of brands like Sheraton and Westin.

“After many years abroad, I am thrilled and very excited to return to my home city, Copenhagen, and to be part of transforming the old Central Post Office, an iconic building, to become a luxury hotel. With a holistic approach to branding, I believe in creating unique and differentiated guest experiences through all touch points with our customers, and I look forward to working with my talented colleagues at Nordic Hotels & Resorts in doing so,” says Barfoed.

The new hotel project, “the Post Office”, was launched in October 2016 and is scheduled to open in 2020. The hotel will consist of more than 400 rooms, several F&B outlets and spa, aiming to cater to the highest expectations. Since 1912 the building was the headquarter of the Danish Postal Service and will now go through an extensive renovation before opening as a brand new Independent Hotel as part of Nordic Hotels & Resorts.

“The ‘Post Office’ represents one of our biggest current projects, and we’re at the beginning of what will be a comprehensive concept development process. The goal is to build a hotel that will create magic in our Danish capital when the doors open in a few years. Susanne has the perfect background to lead this project, with international experience in branding and concept development for some of the world’s premier hotel companies. We look forward to working with her and create this exciting project,” says Trond Bastiansen, COO of Nordic Hotels & Resorts.

Photo: Susanne Barfoed, Director of Marketing & PR at Copenhagen’s “The Post Office”. Photo from Nordic Hotels & Resorts.




H.E.A.D. GmbH supports Centro Hotel Management GmbH

H.E.A.D. GmbH supports Centro Hotel Management GmbH with the digitalisation of procurement, according to a press release issued by Deutsche Hospitality.

The procurement company, Hotel Equipment and Design GmbH (H.E.A.D.) has acquired yet another customer for its services, in the form of the Hamburg-based Centro Hotel Group. Centro has decided to digitalise its procurement processes and, having conducted extensive market research, is introducing the electronic system “H.E.A.D.@web”.

Following a brief introductory phase of two to three months, the tool is fully implemented. It then provides holistic, digital and intuitive mapping of each component of the procurement process, from sourcing to audit, and thus replaces all manual procedures.

The e-procurement tool offered by H.E.A.D. has been designed to cover every aspect of purchasing and is aligned to the requirements of hotel chains. Users can achieve autonomy by integrating the products of their existing suppliers into the system. The platform also gives access to products and prices made available centrally to all H.E.A.D. clients, thus enabling all H.E.A.D.@web users to benefit from quantity discounts and particularly favourable conditions. One function, which remains unique on the market, is the option of carrying out joint invitations to tender. This “collaborative sourcing” allows further savings to be achieved.

“H.E.A.D.@web assists us in our endeavours to digitalise the company,” declares Homeira Amiri, CEO of the der Centro Hotel Group, adding “In order to secure future sustainability, it is essential that we simplify processes. This ultimately also includes the bundling of procurement procedures.” The Centro Hotel Group currently operates 55 hotels right across Germany and Austria, from its headquarters in Hamburg. These hotels now contain around 5,600 rooms.

“Having recently acquired Vienna House as a customer, we are delighted that a second hotel group has quickly opted for our intelligent procurement model,” says H.E.A.D.’s Managing Director Lars Schmid. “We are proud to have developed a digital procurement solution that serves the needs of prominent and rapidly expanding hotel chains.”

Hotel Equipment and Design GmbH (H.E.A.D.) is a subsidiary of Steigenberger Hotels AG. It bundles all the procurement processes of Deutsche Hospitality into a single purchasing platform. Cooperation agreements concluded with the two hotel groups Vienna International Hotelmanagement AG and Centro Hotel Management GmbH have firmly secured the market success of its e-procurement tool. 150 hotels, restaurants and catering companies are now using the H.E.A.D. GmbH. procurement platform.

Photo: H.E.A.D.@web on-screen. Photo from Deutsche Hospitality.




HSMAI Region Europe partners new initiative: The Hospitable Cities

In London on Friday 7 April 2017 EP (Entrepreneurs Innovation Centre (EP-IC) and eHotelier are welcoming leaders to share their experiences and thoughts on the factors that create an hospitable destination.

The aim of the day is to create an interactive forum to debate and discuss how cities can change and the role that hospitality can play in that change.

More and more people are traveling globally and cities are facing challenges. Therefore the way cities address these challenges evolve, and how they welcome their visitors is becoming increasingly important.

Hospitality has a central role to play in the economies and success of cities – so how can we work together to offer the best levels of service against this difficult backdrop.

There is real change in the air and there are many cities and countries working on new methods and ways of improving both tourism and the way they interact with visitors.

The summit is for real change in hospitality and to explore what we need to do for the future.

The event will be hosted at Nomura Bank in the City of London and broadcasted live to over 20 hotel schools around the world. HSMAI Region Europe now becomes a partner for the new initiative, The Hospitable Cities. At this same event HSMAI will for the first time hand out the European Service Awards.

The event is limited to 250 senior industry stakeholders from the four key sectors of destinations, operators, suppliers and educators.

The event format will be highly interactive through engaging international keynote speakers, facilitated leadership workshops, networking sessions and leadership panel sessions, to create genuine areas of discussion and material, actionable insights.

Speakers have been selected specifically, based on their leadership influence on destination management around the world, including Africa, London itself, Europe, Dubai, Canada and Australia.

We are delighted to welcome students from International Hotel Schools to present their thoughts and ideas on the day as well as students from 20 invited schools via a live video feed.

The updated programme will be uploaded soon.

Photo: The Hospitable Cities 2017, to be held i London on 7 April. Digital photo processing: Jarle Petterson/HSMAI.




Finland’s first Clarion hotels are now open

Clarion Hotel Helsinki opened on October 17 in Jätkäsaari and Clarion Hotel Helsinki Airport on October 22 in Aviapolis. The first days in the hotels have been busy with overnight and conference guests as well as locals, who have welcomed the restaurants and bars in their neighborhoods, according to a Nordic Choice Hotels press release.

The first Clarion hotels in Finland opened last week and increased the hotel capacity in the capital region by almost 700 rooms. In addition, the hotels provide employment for almost 250 people. To recruit the best talents, Clarion organised a new kind of recruitment event, Talent Hunt, in the beginning of May. At Talent Hunt each participant could showcase their skills to a jury in any way they wished for two minutes.

“Introducing a new brand in a new market has been an exciting ride from the start. Opening two hotels within one week isn’t something we have done before, but obviously, it went great and shows what Clarion is all about. We are changing the perception of an ordinary hotel and proving, once again, that we are spot on,” says Henrik Berghult, Senior Vice President at Clarion Hotels.

Clarion Hotel is more than just an ordinary hotel chain. The hotels are vibrant meeting spots, with the most passionate staff, attracting hotel guests as well as locals. Both hotels include the popular restaurant concept, Kitchen & Table by the Swedish top chef Marcus Samuelsson. Sky Room, located on top of the Jätkäsaari hotel, provides beautiful views over Helsinki. The cocktail menu is inspired by the city sights visible from the bar, with dedicated drinks named after sights.

“It’s been great to notice that locals have already during the first week found their way to our Jätkäsaari hotel. Kitchen & Table received a good number of reservations before our opening, and locals have also discovered our lunch. There’s also been bustle around our Sky Room. Based on a few first days, we’ve had positive experiences also at Clarion Hotel Helsinki Airport, and the first big event will be organised there this week,” reports Inari Lehtinen, Area General Manager at Clarion Hotels Finland.

Cooperation with local businesses and organisations in all areas is important to Clarion. Clarion Hotel Helsinki Airport has a close partnership with Artsi, the art museum of Vantaa, and the Finnish Aviation Museum. Clarion Hotels have also organised an Easter egg hunt in Jätkäsaari and cooperated with the Kustaankartano nursing home. The food & beverage sector also cooperates with local producers. In addition, Clarion is the main partner for next year’s Helsinki Design Week.

The event venues have already had their first events.

Also the hotels’ event facilities have raised interested already before the opening of the hotels. Clarion Hotel Helsinki Airport has 12 adaptable and differing meeting rooms: it is possible to draw on the table in one of them, get carried away by music in another, and end up in the middle of an art exhibition in third. The old warehouse building, designed by Lars Sonck in 1935, was transformed into Clarion Hotel Helsinki’s event venue for up to 1,000 people. The venue has already hosted several events during its first week of operation.

Facts about Clarion Hotel Helsinki:

425 hotel rooms
15 meeting rooms
1 restaurant, 3 bars
2 saunas with a view, 1 gym 1 pool with a view

Facts about Clarion Hotel Helsinki Airport:

258 hotel rooms
12 meeting rooms
1 restaurant
1 bar
2 saunas
1 gym

Clarion Hotels are vibrant meeting places, centrally-located hotels suitable for conferences, events and business, driven by passion. Clarion Hotel has been voted Sweden’s best hotel chain seven times in a row by 1,200 sales representatives at the Grand Travel Awards. Clarion Hotel is part of the Nordic Choice Hotels hotel group. For more information on Clarion Hotel, go to www.nordicchoicehotels.com/clarion/.

Nordic Choice Hotels is one of the leading hotel groups in the Nordic and the Baltic countries with a total of 190 hotels and 13,000 employees. Nordic Choice Hotel has the brands Comfort, Quality Hotel, Clarion Collection, Clarion Hotel as well as 20 independent hotels. All of the company’s hotels are certified with ISO 14001.

Photo: Clarion Hotel Helsinki, in the heart of Helsinki. Photo from Nordic Choice Hotels.




Haymarket nominated for Best Urban Hotel 2016

Every year, the prestigious lifestyle magazine Wallpaper Magazine elects the best hotel in the world in their award Best Urban Hotel. This year, Haymarket by Scandic is the only hotel in the Nordics that is nominated and the winner will be announced in November. The jury consist of chosen globetrotters from all over the world.

Haymarket opened May 10th this year and it has already become a classic hotel in Stockholm. Inspired by the art deco of the 20ies and the history as a department store where Greta Garbo started her career, the hotel gathers both the local crowds and guests from all of the world. In competition with 36 other hotels is Haymarket nominated as the Best Urban Hotel 2016. The hotels have been selected based on their ability to create a destination and a personal residential hotel experience, which is important in today’s global and connected society.

”Wallpaper is one of the most esteemed magazines in the world and just to be nominated feels like a win. At Haymarket, we want to broaden the concept of a hotel experience, both in the aspect of design and the events and happenings at the hotel”, says Lars Sandberg, General Manager, Haymarket.

The winner will be announced in Wallpaper’s December issue on November 10th.
See the whole list of nominees and the jury on www.wallpaper.com.




The Steigenberger Hotel Group is now Deutsche Hospitality

As of 4 October 2016 the Steigenberger Hotel Group’s name is Deutsche Hospitality. The company with long-standing tradition is strengthening its international expansion with the new umbrella brand, according to a press release issued by the hotel group.

Steigenberger Hotels AG is a traditional company set for international growth. The company intends to tap into new markets. To do this, it is changing its brand architecture and consolidating its three hotel brands into one umbrella brand: Deutsche Hospitality.

“These two words combine our German roots and our international vision. The new umbrella brand is a vital lever that will unleash dynamism, help us to expand internationally, and drive innovation,” says Puneet Chhatwal, CEO of Steigenberger Hotels AG.

Deutsche Hospitality unites three hotel brands under one name: Steigenberger Hotels and Resorts represent luxury and ultimate hospitality; Jaz in the City, with its pioneering concept, is young, urban, and close to the pulsating life of the city; and IntercityHotels are at the heart of the most beautiful cities in Germany with the best connections to important transport hubs. This makes Deutsche Hospitality a strong umbrella brand which can be home to additional hotel brands in the future. The international sound of its name lays the perfect foundations for expanding into new locations. Text to be continued under video clip.

https://youtu.be/avluJVklWsI

The new umbrella brand is a clear acknowledgment of the hotel group’s brand values:

Deutsche Hospitality is an international and dynamic brand family that is characterized by attributes such as passion, perfection, caring, tradition, and vision. Deutsche Hospitality positions itself as an excellent host and an attractive employer that wows its staff across the globe.

A total of 116 hotels in twelve countries and on three continents are part of the Deutsche Hospitality umbrella brand. 20 of these hotels are under construction or in the planning stage.

Steigenberger Hotels and Resorts’ portfolio comprises 56 fascinating locations around the world. The brand represents luxury and ultimate hospitality. From historic buildings with a long-standing tradition to lively city residences right through to spa oases with amazing natural surroundings – there is an extensive range of hotels with distinctive Steigenberger flair. The Steigenberger Hotel Köln in Cologne and the Steigenberger Airport Hotel Istanbul (Turkey) are the latest hotels to have opened. Two hotels outside of Europe – the Steigenberger El Tahrir in Cairo and the Steigenberger Alcazar in Sharm el-Sheikh (both in Egypt) – are set to follow this year.

The first Jaz in the City hotel opened at the end of 2015 in Amsterdam and offers its guests lifestyle at its best. The exciting new concept has a young and urban vibe, and the hotel is close to the pulsating life of the city. The brand combines design, music, and indulgence for a thrilling experience. Spontaneous music performances in the lobby turn the hotel into a stage and make the guests’ stay an event in itself. And Jaz in the City has even more to offer: A cool and modern room design, perfect service, and the latest trends from the local food and drinks scene. Guests will also be greeted with the latest technology: they can check in and out and open the room doors with a smartphone app. The second Jaz hotel will open in Stuttgart in spring 2017.

The 39 IntercityHotels are situated at the heart of the most beautiful cities in Germany and other international destinations. The modern city hotels provide superior midrange comfort and are all just a few minutes’ walk from central transport hubs such as train stations or airports. As an extra special treat, hotel guests can use local public transport for free with the FreeCityTicket, offering them all-round mobility. In July 2016, the first IntercityHotel outside of Europe opened in Salalah in Oman. New hotels in Qingdao (China), Brunswick, and Duisburg (both in Germany) are set to open in the coming months.

The changes will only affect the external appearance of the hotel group. All of its companies, such as Steigenberger Hotels AG, IntercityHotel GmbH, and Jaz Hotel GmbH, will keep their registered names and the shareholder structure will not change.

Photograph: Puneet Chhatwal, CEO of the former Steigenberger Hotels AG, now Deutsche Hospitality. Photograph from the Steigenberger Hotel Group/Deutsche Hospitality.




HSMAI Region Europe Profile: Olav Lie-Nilsen

Olav Lie-Nilsen
Hotel owner and Director, Farmer and Entrepreneur
Thorbjørnrud hotel

Olav Lie-Nilsen is a visionary and active entrepreneur who took over the Thorbjørnrud hotel at Jevnaker outside Oslo in Norway in 2008. He has since developed the hotel to an establishment widely renowned for its food and beverage profile, demonstrating a tireless go-ahead spirit for Norwegian agriculture and food production, among other things through the purchase of the worn-out smallholding Øvre Kjekshus, a few kilometres from the hotel. The smallholding has been transformed into a well-run farm, supplying the hotel with meat and cheese. Earlier this month the Norwegian organisation for rural tourism, farm food and inland fishing, HANEN, selected him as This Year’s Local Food Entrepreneur 2016. This week he shared his thoughts and experiences with HSMAI members and others attending the second annual HSMAI Region Europe event in Dublin, Ireland.

Q: What does a day at work consist of for you?

A: It is varied, starting at 05:30 am, some coffee, emails I didn’t catch the previous day. Work in the cowshed from 06:00 to 11:00. If I can, I take a trip to Thorbjørnrud, pop into the office, check the mail, bills, reports and figures, then a few rounds around the house to see if everything’s in order, an immense amount of lightbulbs to change and chairs to put in place, talk to the employees, or external or internal meetings.

Then a quick visit to the cheese factory to check on things, take stock of the storage and discuss production with the cheese maker. If I’m next in line to present the menu and serve as host, I’m usually in the hotel at night, depending on farm duties. It is an all-too rare activity, as I find it something of a favourite. I travel a lot in order to promote Thorbjørnrud, networking or acquiring qualifications. Also, I spend a lot of time passing on food and meal culture, to groups on the house and in other forums.

Q: What’s the best part of your job?

A: That I’m free to be my own master, influencing 100 percent on my own workday. There’s always a challenge at hand, so I feel that I get to use my skills and qualities.

Q: Do you have any nice traditions at your office?

A: Coffee and fibbing with Kjetil and the rest of the lot.

Q: How long have you been a member of HSMAI?

A: I got to know HSMAI back in 1998, when I started working at Thorbjørnrud Hotel.

Q: What do you think is the best thing about HSMAI?

A: Networking and professional updating.

Q: Are there any activities or projects you think HSMAI should start up?

A: The passing on of qualifications, the hosting role and meal culture. As skilled workers within experience, qualifications and sensitivity are crucial for success.

Q: Describe your perfect weekend.

A: Sailing in the summer, or strolling through the streets of a larger city, with no aim or purpose. Always nice to have the kids visiting, enjoying the company of good friends and good food.

Q: If you were Norway’s Prime Minister, what would be your highest priorities?

A: 100 percent protection of cultivable soil, a non-renewable resource, emphasis and focus on status and content in craftsmanship. We can’t all be economists or academics. Make the mutually dependent agriculture and hospitality a joint business area. Improve the focus on quality, and making sure my cabinet ministers don’t fuzz about food having to be so cheap all the time.

Q: How would someone who knows you describe you?

A: Slightly absent-minded, industrious, kind and spirited.

Q: What is your next travel destination?

A: An autumn vacation in Paris with the kids.

Q: Do you have any special hobbies?

A: My life is a great hobby, no, how should I put it? Has to be something related to food and food culture, at home and abroad.

Q: If you were trapped on a desert island, what would you take with you, if you could choose one thing?

A: A cow, providing food and good company.

Q: Thank you for your time. Do you have any personal comments?

A: I’d like to gather a group of people and make Thorbjørnrud a venue for those interested in learning and sharing knowledge and competence within the fields of food and meal culture.

Photo: Olav Lie Nilsen, owner and founder of the Thorbjørnrud hotel in Jevnaker, Norway. Photograph from Thorbjørnrud hotel.