Trend Seminar At The Ritz

HSMAI Europe eventually landed on the Ritz hotel for its Trend Seminar in London Thursday 9 December, opening at 9 AM, with an introduction by HSMAI Europe’s president and CEO Ms Ingunn Hofseth (right), followed by an interesting lecture, given by long standing HSMAI member and Director of the Senior Executive Programme at London Business School, Mr Michael Nowlis (depicted – text continued below photograph).

The lecture, named Mega trends in the Tourism Industry: Implications for Leaders in the Travel Sector, will be touching on subjects such as:

[…] the radical changes revolutionizing their commercial sector. Shifting paradigms in consumer behavior, mergers & acquisitions, strategic marketing, organizational design, service delivery, knowledge management, risk analysis, product development and electronic distribution are radically altering the business of selling travel, accommodation, food service and recreation. Understanding the complex relationships between these disparate activities and thinking strategically to maximize profitability are critical to success. Key topics will include asset acquisition in the hotel industry, strategic alliances in the airline sector, the role of e-business in achieving competitive advantage, changing concepts of service excellence and the development of new-wave tourism products. A series of mini-cases will illustrate examples of business excellence and strategic failure in the hotel, restaurant, airline, cruise, duty free, tour operator and travel agency sectors.

If you haven’t had the time to sign up yet, please do so on this page.

Ireland, UK: Revenue Management Workshops En Route

HSMAI Europe will be co-hosting seminars on Revenue Management with HSMAI Ireland in Dublin and Belfast, as well as with BAHA in London between 29 November and 2 December, in what is dubbed an extraordinary opportunity now rolling out across Europe, the “introduction to the CRME (Certified Revenue Management Executive) programme, granting you the right to add CRME to your name and title, which carries with it the recognition and authority, as well as job opportunities, entailed”.

The programme is based on HSMAI Amaricas’ recently upgraded certification in Revenue Management, where “individuals working in revenue management in the travel and hospitality industry, upon meeting the minimum qualifications for participants, can take a 60-minute online examination offering a chance to confirm their knowledge, experience, and capabilities”.

The workshops will take place in Dublin (29 November), Belfast (30 November) and London (2 December) 2010.

Accomplished international resource

“We are extremely pleased to introduce our Irish and British colleagues to the workshops, led by Jeffrey Osborne CRME, who is an accomplished international resource and trainer with broad experience throughout European and North American markets,” says Ms Ingunn Hofseth, president and CEO of HSMAI Europe in a statement.

Jeffrey Osborne CRME, CEO of Intelligent Hotels, has been recognised worldwide for his cutting edge, results-driven approach to the design and implementation of systems that enable hotels to maximise profits through savvy revenue management. Using the expertise developed during a 25-year hospitality career, involving corporate, operational and revenue management positions, Osborne has successfully put his results-driven strategies to work for independent and branded hotels and resorts throughout Europe and the North American markets.

Two tailored seminars

There will be two separate seminars in all three venues. The first session, from 9 am to midday, is designed to help current revenue managers prepare for the examination required to become certified in Revenue Management under the current guidelines of HSMAI.

Session 2, from 1 pm to 4 pm, is directed towards experienced revenue managers and their leaders, to help them better understand what the process is all about, and what it implies for their business units.

Potential participants are welcome to join one seminar or the other – or both, taking place in these hotels:

Bewley’s Hotel, Ballsbridge in Dublin:

The Fitzwilliam Hotel in Belfast:

Hilton London Metropole in London:

Ambitious expansion plans

“We all share the expectation that the seminars may signify the onset of a productive HSMAI era in Ireland and the UK, but I would like to emphasise that it would have been hard to pull this off without the fabulous people in BAHA and HSMAI Chapter Ireland’s board of directors,” Ms Hofseth continues, adding:

“But let’s not forget the busy schedules in The Netherlands and Norway,” with reference to this agenda, including the HSMAI Europe conference in Lisbon 15 December, the HSMAI European Revenue Management conference in London 7 February 2011 and the HSMAI Europe Marketing conference in London 5 May, followed by the HSMAI European Travel Awards on the same evening – among numerous other events.

“There can be no doubt that we have an extremely interesting year ahead of us,” she says.

Preparing for HSMAI European Travel Awards

The HSMAI European Travel Awards is being held for the first time ever on Thursday 5 May next year, according to the weekly letter (in Norwegian) from Ingunn Hofseth, president and CEO, HSMAI Division Europe and Chapter Norway. The event will be taking place in London, but the exact venue is yet to be decided, as we understand.

“You should however reserve the day already,” Ms Hofseth underlines, making a point of the event’s long overdue premiere. “HSMAI is prepared to refocus on pan European activities, and for the first time in HSMAI’s 80-year history, there will be a European competition and awards night, featuring representatives from the travel and hospitality industry throughout Europe, with a daytime conference to accompany the event”, Ms Hofseth, recently returned from the U.S. HSMAI Adrian Awards, says.

The European president and CEO will be taking up residence in London shortly, both in preparation of the upcoming event, but also the pan European activities for the next couple of years, including:

2010

• HSMAI Lodging Chief Marketing Officer Roundtable Conference in London
• Consolidate and develop the level of activities in national chapters
• Special Interest Groups Revenue Management and Travel Internet Marketing
• Revenue Management Certification programme
• Webinars
• A digital European magazine; European Marketing Review, four times a year
• European Advisory Board meeting, twice a year
• Starting up chapters in new markets

2011

• HSMAI Roundtable Conference in London Thursday 5 May 2011
• HSMAI European Travel Award, the evening of Thursday 5 May 2011
• Starting up chapters in new markets

“Also, I’m happy to announce that American Express Global has signed up as official HSMAI Europe sponsor, with new sponsors in the pipeline, to be announced as new activities are unveiled,” Ingunn Hofseth informs.

Whole Foods Market, Kensington

We grew tired of building monuments to God, so in the boom we took to constructing cathedrals to food. Great vaulted expanses sprung skywards around every town, where we were invited to worship not purity, but freshness. The spiritual foundations of supermarkets were always, in truth, a little shallow. Adverts might have described a raspberry fool as “heavenly”, but it could just as easily have used devil’s horns as decorative motifs.

The Lisbon earthquake of 1755 destroyed everything, including faith. The Cathedral of Santa Maria crumbled, crushing worshippers on a Catholic holiday. Voltaire asked how a disaster killing 100,000 innocents could be “for the best of all possible worlds”. The London economic quake of 2009 scored lower on the Richter scale, but left many citadels to capitalism in ruins. Supermarkets appeared particularly vulnerable, having elevated mere trifle to something almost worthy of worship. Just as the earthquake shattered belief, the economic tremors left many questioning the value of the food movement.

Read more at Telegraph.co.uk

Lutyens opens in Fleet St.

Terence Conran is hoping to lure journalists back to Fleet Street with the opening of his latest venture with Prescott & Partners – a French restaurant and bar called Lutyens.

The 130-cover restaurant in the former Reuters building in Fleet Street has been created by the same team behind Boundary & Albion in Shoreditch and includes a large bar with charcuterie counter, crustacea and sushi bar, members club and four private dining and meeting rooms.

Read more at Big Hospitality

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