In business today it’s all about the customer experience. Everything is getting more and more transparent, booking and search engines become more professional. Margins for errors are so small. Together with highly educated professionals HSMAI Region Europe has worked out …Read more
HSMAI is inviting entries for the awards and prizes from the hotel and travel industry. Your organisation is welcome to sign up for the competition!
Contributions must be submitted as soon as possible and not later than 16 March.
Questions …Read more
HSMAI Region Europe is inviting the hospitality industry to join us for The Service Awards 2016, to be held in London on 7 April 2017. Your organisation is welcome to sign up!
Contribution of works to The HSMAI Region Europe …Read more
Yesterday some of us were lucky enough to spend more or less the entire day with Mike Leven. Few, if any, fascinate me more than him. He is one of the most prominent US hotel icons, but it is his …Read more
For many years HSMAI in Norway has nurtured plans for our concept, The Service Plegde, an initiative made to improve the quality of service, including interactive workshops, awaiting the right time to launch in full scale, as a European initiative. …Read more