Winning for customers!
In business today it’s all about the customer experience. Everything is getting more and more transparent, booking and search engines become more professional. Margins for errors are so small. Together with highly educated professionals HSMAI Region Europe … Read more
In February in London we had several small Think Tanks focusing on Distribution, Revenue Management, Service Operation, and a Think Tank for Hotel Management Companies.
We will do a fifth Think Tank this year taking place the day before ITB … Read more
DUBLIN, Ireland—The Irish hotel market has been one of the most challenged in Europe, with heavy discounting being the order of the day. To help recalibrate the industry to be more focussed on delivering a revenue maximised approach, top US … Read more